Ask, Don’t Tell

During a recent class, after hearing presentations by my students, I considered doing a summary evaluation myself. I had made notes on what I’d observed, organized them, and had a few points I wanted to make. I rose to go to the whiteboard, prepared to jot them down and then tell the students what I thought I’d learned.

But then I stopped.

Harvey Littleton

Harvey Littleton glass sculpture (Courtesy of Steven P. Aldrich)

Why tell them anything? They had done the preparation for the presentations. They had sat through all of them. Each presentation was between 10 and 15 minutes long, and so there was quite a bit to observe. During the presentations, I noticed they were taking notes, just as I was. I recognized that by this point in the semester, they had surely developed their own critical eye and should have the ability to judge the presentations for themselves.

So, instead of telling them what I thought they should have learned, I just said “okay, what did you learn from your preparation for your own presentation and from listening your peers?” I then went around the room, soliciting responses, and wrote on the board – – in their words – – what they said.

As usually happens when I follow this format, I learned a few things. First, compiled, their list was longer than mine. They had noticed more than I had. Second, some of the things they noticed had never occurred to me. Thus, I learned something new. Third, I was much more relaxed, just listening to responses and writing them down than I would’ve been had I tried to perform my authority role and tell them what I thought. Fourth, through this process, I reinforced the principle that “talking is not teaching,” and that sometimes we play the role of teacher best when we just listen.

4 thoughts on “Ask, Don’t Tell

  1. Ferretti

    Hi Prof Howard
    I am a teacher in Brasilia Institute and now I am trying to lead my partners-students to discute about the boundary spanning individual roles

    I recovered the reference below
    Could you please send a copy

    Academy of Management Review VOL. 2, NO. 2 | normal
    Boundary Spanning Roles and Organization Structure, 1977

    Forgive me if it is not the appropriate channel, but, it’s s chance to ssh something

    Reply

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